Our Company

Perhaps the strongest indicator of our demonstrated performance & value to customers lies in the fact that we continue to provide services to many of our original clients, and enjoy strong relationships that were founded more than ten years ago.

Struggling to find satisfaction in an industry which was increasingly compromising on service and quality, our founding members combined their skills to establish Service Resources Limited. Together our directors have extensive experience and a wealth of knowledge in all aspects of the industry, and they’re hands-on as they lead a dedicated team to deliver professional work that exceeds the expectations of our clients.

We operate a 24/7 Helpdesk from our Head Office in Wellington, which means our clients receive fast and professional service at all times. Our friendly Admin team are there to help during office hours, with all after hours calls handled directly by our Management team. Day or night, we’re always ready with the information and experience we need to keep our clients facilities in order.

When you’re working with Service Resources you can rest assured that we have the experience, systems, coverage and competencies to provide enduring value-added services for your organisation.


Our Company Directors

Glenn Donaldson

Glenn Donaldson

CEO & HSE Director


027 661 6473

With over 20 years experience in the FM Industry Glenn brings a wealth of knowledge to Service Resources. As CEO Glenn is an astute leader with the vision and ability to keep the team working towards a common goal and consistently delivering on our company’s excellent reputation in the industry.

An accomplished manager with a proven record of getting results on tricky projects, Glenn draws on the skills and attributes he has gained throughout his career in a range of senior management positions within high profile companies. For every business the numbers are important, and Glenn’s strong financial background ensures out clients enjoy accurate and informative financial and operational reports on their facilities.

Glenn prides himself on leading a company which is professional, efficient, and built on strong relationships.

Annie Glover

Annie Glover

Administration & HR Manager


027 276 1360

In addition to being a Director of Service Resources, Annie is the heart of our company’s accounting and administration and part of the team providing professional service to our major clients. With a strong focus on client’s needs Annie established our 24/7 Helpdesk, and is responsible for implementing and managing the financial and administrative systems which underpin our ability to provide outstanding service to all our clients.

With over 20 years working in administration from the ground up Annie is an experienced manager with practical knowledge in all aspects of administration and contract management, and has consolidated this with formal accounting qualifications.

As HR Manager Annie oversees our administrative teams and ensures all our clients experience the very best in systems, reporting and service.

John Bowen

John Bowen

Operations Manager


027 651 0242

A carpenter by trade, John has over 30 years experience in all aspects of the building, construction and civil construction industries. As Operations Manager John ensures that all jobs are completed to a good trade standard, that all relevant OSH procedures are complied with, that contract and project KPI’s are met, and the necessary paper work is provided. 

John has managed contracts up to a value of $1.5m including project and contract management, organizing labour and materials, co-coordinating sub-contractors and liaising with clients to ensure budgets, timeframes and project objectives are met.

John co-ordinates and organises Service Resources in-house Rail Protection and Civil Divisions, and also holds a Level C and Individual Train Protection certificates. He is well respected within the KiwiRail environment, and leads the Operations team to uphold our solid reputation in the FM industry.

Want to work for us?

With projects on the go throughout the country we often have vacancies arise.

If you’re interested in what’s on offer or would like more information on becoming part of the Service Resources team get in touch with glenn.donaldson@serviceresources.co.nz to discuss the opportunities.

Our Key People

John Braithwaite

John Braithwaite

National Facilities Contract Manager


027 765 3767

Having originally trained and worked as an Architectural Draughtsman, John brings over 20 years experience in the Facilities Management industry to our company. John is an experienced provider of outsourced FM services, and has played a critical role in the development of FM systems within large organisations.

John is a founding board member and the current Vice-Chair of FMANZ (the industry group of choice representing the Facilities Management profession in New Zealand) and one of the first people to receive the Professional Member (PFMANZ) recognition.

Working as the Contract Manager for our client KiwiRail, John focuses on building strong relationships with clients, peers, colleagues and suppliers, and working towards resolute collaborative solutions that focus on the right solution for the right assets in the right environments.

Gerrit Luijken

Gerrit Luijken

National Contract Manager – Z Energy


022 657 9413

Gerrit has a strong background in Project Management and a focus on building strong professional relationships. His experience has included Project Management for Briscoes new store developments, store fit-out projects for Foodstuffs, along with a raft of projects for City Care and LINZ.

With a Diploma in Business and 11 years experience in managing projects in fast moving consumer goods, city councils and government agencies, Gerrit has proven himself to be an effective problem solver in time critical high pressure environments.

Rick Morgan

Rick Morgan

Enable New Zealand National Contract Manager


027 889 3592

A qualified builder by trade, Rick is an experienced Contract Manager for our key clients in the Northern Region. Since joining Service Resources Rick has become a valued part of the team and his professional attitude and passion for a challenge has been appreciated by our clients.

Rick enjoys connecting with clients and working together to find solutions for their Facilities.

Sam Hart

Sam Hart

Project Management Office – Central


022 657 2236

A valued member of the Project Management Office Sam brings a diverse range of skills and experience to the team. With a background in Health and Safety, Facilities Management, Project Management, and Operational Support, Sam understands the importance of effective systems and processes to deliver projects to each client’s key requirements. 

Sam is an excellent communicator who puts strong relationships at the heart of her professional practice. She enjoys working directly with clients in the Central Region, and continuing to support the nationwide relationship and Project Management needs for the Bank of New Zealand.

Carl Marsh

Carl Marsh

Regional Facilities Manager – Southern


027 707 9119

Originally starting out as a Bricklayer in the UK, Carl soon moved into Building Surveying, earning himself a BSc and bringing with him over 30 years experience dealing with contractors and clients alike. Since relocating to New Zealand more than ten years ago Carl has delivered on multiple projects for major industry players in both Project Management and Facilities Management, and was on secondment to Housing New Zealand as a contract manager within their award winning repair 5000 EQ programme.

Carl is focused on building strong working relationships throughout the South Island, and continuing his passion for understanding and delivering on what matters most to each client. 

Dave Chapman

Dave Chapman

Regional Facilities Manager – Northern


027 577 8878

Our people are experts in their field and Dave is no exception as he draws on over 25 years worth of experience in Facilities Maintenance and specialised Cleaning management to ensure he and the Northern team meet each client’s goals.

Dave is conscientious and highly organised with a keen eye for detail and a strong commitment to following things through regardless of how big or small the job may be. Dave is comfortable working with a variety of people and inspires trusting relationships in staff and clients alike.

Nick Herbert

Nick Herbert

Architectural Draftsman & HSE Manager


027 651 0009

With a background in Architectural Drafting & Quantity Surveying, Nick has almost 20 years civil and construction industry experience. Nick has expert knowledge of the procedures required to provide quality HSE outcomes from his earliest industry roles where he had practical involvement in managing and delivering compliance.

Nick has a strong background in Telecommunications industry, where he was involved in various roles constructing hybrid networks in the Wellington and Canterbury regions for Telecom and Telstra Clear. Throughout the construction of these complex and challenging projects, Nick has had the responsibility for Quality Assurance,  including preparation and implementation of plans through to audit.  This includes management of both sub-contractors and in-house compliance with plans and specifications, Quality and HSE.

Nick carries a range of HSEQ certifications and is well versed in SR’s HSEQ systems, providing assistance to the management team and onsite support as required.

Cath Latham

Cath Latham

Contract Manager, KiwiRail New Zealand


027 559 9220

Cath is an experienced Facilities, Contract and Asset Manager with over 18 years’ experience in both New Zealand and the UK, working with companies such as KiwiRail, Air New Zealand, Wellington City Council, Telecom and The Time Warner Group in the UK. Cath is very client and solution focused and has a comprehensive background in Facilities and Asset Management in medium to large category spends.

Craig Barrett

Craig Barrett



027 563 8400

As an Architect and Draftsperson Craig’s working practice is governed by his simple philosophy that the houses we live in can enrich our lives significantly. As our in-house Architect much of Craig’s work is for our client Enable New Zealand, and because the ACC-funded housing modifications can make a huge difference to the lives of the individuals and their families who dwell in them, Craig finds great reward in his work.

Craig applies practical designs as he works with a team of professionals to provide solutions that work well for our clients.